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Support Engineer Internship

DAZN

Department: Software Engineering

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Job requirements

  • Understanding of operating systems
  • Basic knowledge of JavaScript, HTML/CSS
  • Ability to work in a team
  • Communicative English
  • Willingness to work various shifts

Technologies

  • Living Room Devices
  • JavaScript

Prep Questions

Situational

Can you describe a situation where you had to troubleshoot and resolve a technical issue related to a Living Room Device while working in a team?

Strong response

Description of the technical issue

Steps taken to troubleshoot

Collaboration with team members

Resolution and outcome

Behavioral

How do you stay updated with the latest technologies related to Living Room Devices and how would you apply this knowledge in your role as a Support Engineer Intern?

Strong response

Sources for staying updated

Examples of applying new knowledge

Impact on support services

Situational

Tell us about a time when you had to work on a project that required collaboration with cross-functional teams. How did you ensure effective communication and coordination?

Strong response

Description of the project

Cross-functional teams involved

Communication strategies

Outcome of the project

Behavioral

How do you prioritize tasks when faced with multiple support requests for Living Room Devices, especially during peak times? Provide an example of a situation where you effectively managed such a scenario.

Strong response

Prioritization methods

Handling peak times

Example of successful task management

Situational

Describe a time when you had to adapt to a new technology or tool quickly. How did you approach the learning process and what was the outcome of your adaptation?

Strong response

Introduction to new technology/tool

Learning approach

Application in work

Outcome and impact

Behavioral

How do you handle challenging user interactions when providing support for Living Room Devices? Share a specific example and how you managed to turn the situation around.

Strong response

Handling challenging interactions

Empathy and problem-solving

Turning the situation around

User satisfaction achieved

Situational

In what ways do you ensure accuracy and attention to detail in your work as a Support Engineer Intern? Provide an example where your meticulous approach made a significant difference.

Strong response

Approach to accuracy

Specific example of attention to detail

Impact of meticulous work

Behavioral

How do you handle working in shifts, including evenings and nights, as mentioned in the job requirements? Share your experience with shift work and how you maintain productivity and well-being.

Strong response

Experience with shift work

Time management strategies

Well-being maintenance

Productivity during non-traditional hours

Situational

Can you provide an example of a situation where you had to communicate technical information to a non-technical user regarding Living Room Devices? How did you ensure clear understanding and successful resolution?

Strong response

Technical information communication

Simplification for non-technical users

Resolution through clear communication

Behavioral

How do you contribute to a positive team environment, as mentioned in the job requirements? Provide examples of your teamwork skills and how they have enhanced team dynamics in previous roles.

Strong response

Teamwork contributions

Supportive attitude

Impact on team dynamics

Examples of team improvement